Terms & Conditions

1. Introduction

These Terms and Conditions (“Terms”) form a legally binding agreement between Gizmo Orb ("we", "our", "Platform") and the individual or business ("you", "Vendor", "Seller") who registers to list and sell brand new, certified renewed, pre-owned, or certified products on the Platform.

By signing up as a Vendor, you agree to abide by these Terms, along with our Privacy Policy, Product Listing Guidelines, and any other applicable policies.

2. Definitions

• Vendor/Seller: A business or individual approved to use our platform and services
• Platform: The website/app through which products are listed, purchased, sold, and delivered
• Buyer/seller: Any customer who purchases/sells products via the Platform
• Product: Any brand new, open box, certified renewed, used, or pre-owned device listed for sale
• Commission: The fee deducted by the Platform per transaction
• Subscription: Payment and fees for various services
• Return Period: The time within which Buyers can return products (e.g., 7 days)
• Warranty Period: The warranty duration Vendors provide (e.g., 6months)

3. Seller Eligibility and Onboarding

To be approved as a Vendor, you must:

• Be legally registered in your operating country
• Provide accurate business information (RC number, business name number, contact details)
• Comply with applicable local laws and consumer protection standards
• Undergo a vetting or verification process (including quality inspection, if required)

We reserve the right to approve, reject, or terminate any seller account at our sole discretion.

4. Product Standards

You agree to sell only genuine, legally sourced products that meet the following conditions:

• Devices must be fully functional and factory reset
• Classified under correct cosmetic grades (“Brand New, Open Box, Premium”, “Excellent”, “Good”, Fair, etc.)
• Include all required accessories unless otherwise stated
• Free from stolen or blacklisted status
• Accurately described with clear photos and correct specifications
• We reserve the right to request documentation proving origin (e.g., invoices, IMEI verification, refurbishment logs). Listings suspected to breach IP laws or product safety standards may be removed, and your account may be suspended.

Counterfeit, stolen, or damaged beyond repair items are strictly prohibited.

Device Conditions & Descriptions

• Brand New: A completely new item in perfect condition. Sealed, unused, and comes with all original accessories, manuals, and packaging from the manufacturer.
• Open Box: An unused or barely handled item that has been opened. Packaging may show slight wear, but the device itself is in excellent condition and includes all original accessories unless stated otherwise. Battery that retains at least 90% of their original capacity.
• Premium: Like new devices with flawless screens and bodies with no visible signs of use, are equipped exclusively with genuine manufacturer parts and batteries, and come with batteries that retain at least 90% of their original capacity.
• Excellent: These devices show almost no signs of wear. The body and screen may have very faint micro-scratches that are invisible from a distance of 20 cm or more. Battery guaranteed to have 84% or more of its original capacity.
• Good: Devices with light signs of wear. The body and screen may display minor micro-scratches that are only noticeable from 30 cm away or closer. Battery guaranteed to have 80% or more of its original capacity.
• Fair: Devices with scratches and dents. May display body wear such as scratches and dents, along with screen scratches, all of which are purely cosmetic and do not interfere with visibility or functionality. Battery health of 80% or more of its original capacity.
• Other: Devices can be anywhere from new to fair, and may have weak batteries, untested or unknown parts, or other defects.

5. Listings and Inventory

• You are responsible for creating and maintaining accurate product listings
• You must promptly update stock levels to avoid overselling
• Listings must follow the Platform’s guidelines regarding format, description, and images
• The Platform reserves the right to edit, remove, or reject listings that violate policies or receive repeated complaints
• Accurately reflect the condition stated in your listing

6. Pricing, Payments & Commission

• You set your own product prices
• The platform will charge subscription fees for management, marketing and software services. The platform will also charge BNPL fees
• Payments will be made to your verified Nigerian bank account after successful sale via BNPL.
• Payment will be released same day
• After order is verified as legitimate
• If you don’t violate these Terms or applicable laws

All fees are subject to VAT where applicable
The Platform may charge additional service fees (e.g., listing fees, storage, logistics)

7. Buy Now, Pay Later (BNPL) Merchant Obligations & Restrictions

 

Third-Party Provider Provision

The Buy Now, Pay Later (BNPL) financing feature made available through the Gizmo Orb platform is provided, underwritten, and managed exclusively by Credit Direct Finance Company Limited ("Credit Direct"). Gizmo Orb acts solely as a technical facilitator and platform interface; all credit extensions, approvals, monthly interest rates, and loan servicing are subject to Credit Direct’s independent financial terms and underwriting criteria.

 

Strict Anti-Fraud and Authorized Identity Use

Vendors are strictly prohibited from applying for, initiating, or processing a Credit Direct BNPL transaction using random, unverified, fabricated, or third-party personal information (including but not limited to Names, Bank Verification Numbers (BVN), National Identification Numbers (NIN), or phone numbers) without the explicit consent and physical presence of the actual borrower.

 

Legitimate Transaction Requirement

A Credit Direct BNPL application may only be initiated for a legitimate, real-time transaction in direct exchange for an actual, physical device or electronics product sold by the Vendor to the customer. Vendors are explicitly prohibited from:

• Generating fake or simulated orders to trigger cash payouts.
• Utilizing customer profiles to secure financing where no physical product changes hands.
• Processing financing applications for "ghost inventory" or items not currently in the Vendor's physical stock.

 

Indemnification and Termination

Any Vendor found using unauthorized personal data, creating fictitious customer accounts, or manipulating the Credit Direct application process for unauthorized cash access or fraudulent sales will face immediate, permanent account termination from Gizmo Orb. Gizmo Orb reserves the right to report such activities to Credit Direct and relevant law enforcement authorities. The Vendor agrees to fully indemnify Gizmo Orb against any financial losses, chargebacks, legal fees, or penalties arising from fraudulent or non-compliant BNPL applications processed under their account.

 

8. Platform Trust Score and Inventory Financing

 

Nature of the Trust Score

The "Trust Score" displayed on the Vendor dashboard is a proprietary, internal performance metric generated by Gizmo Orb. It is calculated based on the Vendor’s consistent app usage, accurate product logging, and legitimate sales history. The Trust Score is not a credit score, a financial asset, or a legally binding guarantee of credit eligibility.

 

Third-Party Underwriting

Inventory Financing and automated stock credit are provided and underwritten exclusively by Gizmo Orb’s independent commercial banking and institutional lending partners. High Trust Scores unlock the opportunity to request financing; all final loan approvals, credit lines, interest rates, and repayment terms are determined solely by the partner financial institution at their absolute discretion.

 

Data Integrity and Prohibition of Score Manipulation

Vendors must maintain absolute data integrity across the platform. Vendors are strictly prohibited from manipulating, falsifying, or artificially inflating their Trust Score. Prohibited activities include, but are not limited to:

• Logging fake or simulated product inventory.
• Generating fictitious sales receipts via WhatsApp or other channels to create a false transaction history.
• Colluding with third parties to log wash sales or circular transactions that do not represent genuine market trade.

 

Audit Rights, Penalties, and Liability

Gizmo Orb reserves the right to audit a vendor’s transaction history, physical stock levels, and associated WhatsApp receipt logs at any time if fraudulent activity or data manipulation is suspected.

If a Vendor is found to have falsified data to artificially boost their Trust Score or secure Inventory Financing:

• Their Trust Score will be permanently reset to zero.
• Their Gizmo Orb account will be immediately suspended or permanently terminated.
• The Vendor will be held fully liable for any outstanding credit balances and will be reported to the partner lending banks and relevant law enforcement authorities for financial fraud.

9. Customer Service & Communication

• You agree to respond to Platform messages within [e.g., 24 hours]
• Professional and respectful communication is mandatory
• Negative experiences, delays, or ignored support tickets may lead to penalties or delisting

 

10. Intellectual Property

You must not list products that infringe on any third-party intellectual property rights (e.g., fake Apple, Samsung items, or modified products like (iPhone XR to 17 Pro). You must:

• Hold legal rights to the products sold
• Provide proof of ownership or purchase history when requested

The Platform reserves the right to remove such listings and cooperate with rights holders or law enforcement.

11. Taxes & Legal Compliance

You are solely responsible for:

• Declaring and paying all applicable taxes (e.g., VAT, income tax)
• Complying with local business laws, warranty laws, and data protection regulations
• Providing tax invoices to buyers, if required by law

14. Indemnification

You agree to indemnify and hold harmless the Platform and its affiliates against any claims, losses, liabilities, damages, or expenses arising from:

• Your breach of these Terms
• Your product listings or warranties
• Fraudulent or illegal activities on your part

15. Platform’s Role & Limitation of Liability

We act as a facilitator between you and the Buyer. We:

• Do not own or take title to the goods
• Do not guarantee Buyer behavior
• Do not accept liability for delivery errors or product faults, unless caused by our system

Our total liability is limited to the amount of fees you paid us in the 3 months prior to a claim.

16. Suspension & Termination

We may suspend or terminate your account with or without notice if you:

• Violate these Terms
• Sell counterfeit, dangerous, or fraudulent items
• Receive repeated complaints or disputes
• Fail to meet performance standards

All outstanding orders must still be fulfilled or refunded upon termination.

17. Confidentiality

You agree not to disclose:

• Internal tools, buyer data, seller dashboards
• Commission structures or platform backend information

18. Modifications

We may update these Terms from time to time. Continued use of the Platform implies acceptance of the updated Terms.

10. Data Protection & Buyer Privacy

You agree to:

• Protect buyer data in accordance with the Nigeria Data Protection Regulation (NDPR)
• Collect, process, and store only data necessary to fulfill your duties
• Not sell or misuse buyer data under any circumstances
• Notify us immediately in case of a data breach

Violation of NDPR may result in regulatory fines and Platform penalties.

11. Prohibited Activities

You may not:

• Sell counterfeit, cloned, or blacklisted devices
• Misrepresent listings or pricing
• Collect payment outside the Platform except for offline store transaction for your own customers
• Use buyer data for unsolicited marketing
• Engage in bribery, tax evasion, or fraudulent activity
• Use the Platform to sell banned products under Nigerian law

12. Governing Law & Dispute Resolution

These Terms are governed by the laws of Nigeria Disputes will be resolved through:

• [Negotiation → Mediation → Arbitration → Courts], as specified by us

13. Contact

For questions, complaints, or legal notices, contact:

vendorsupport@gizmoorb.com
09038390012
13 Abike Sulaiman Street, Lekki Phase 1, Lagos, Nigeria